Frequently Asked Questions (FAQ)
General Questions
What is Live Recruit?
Live Recruit is an online recruitment tool that facilitates real-time communication between candidates and recruiters with online video calls, in-app messaging, WhatsApp messaging, Facebook Messenger, voice recordings and more.
What will I gain from Live Recruit?
Live Recruit will help you easily connect with candidates who are interested in working for your organization. High accessibility can help you source more leads and retain happy employees.
What are the main features Live Recruit provides?
Video chat, text chat, screen sharing, Facebook Messenger chat, WhatsApp chat, direct phone calls, site analytics, proactive engagement, Google Analytics integration and much more.
Where do I answer calls?
Just login to the Live Recruit dashboard. Once you're logged in, as long as you are "available", your attendees can initiate calls with you.
How do I set my availability?
In the dashboard menu, toggle the availability lever based on your preference: available, busy, or offline.
Is it secured?
Calls are secured and transferred over SSL (HTTPS) only. We do not record or save any calls.
Set Up & Login
How do I login for the first time?
After purchasing Live Recruit, you will receive an email providing you with a link to the Live Recruit login portal, a username, password and instructions on how to change your username and password.
I haven’t received my login credentials. What do I do?
Email support_liverecruit@katondirect.com with the subject line “Need Login Credentials”.
How can I control my availability?
Your availability switch is on the dashboard menu. You can switch between three options of availability: available, busy, or offline.
Note: During an active call, the availability is automatically switched to busy. When the call is over, it will automatically return to its original value.
Note: During an active call, the availability is automatically switched to busy. When the call is over, it will automatically return to its original value.
How do I know when candidates are available to chat or video conference?
When you enter the chat center, new users will appear as they enter your event room.
- Green indicates that a candidate is online.
- Red indicates that you have a missed message.
- Grey indicates that a candidate is online, but is not active in the event room.
- Black indicates that a candidate is offline.
How do I know what candidates are coming to my event?
Simply check the Google sheet provided to you by your Account Manager and check the date and time of your event.
Troubleshooting
Video calls don't work
Check the following FAQs:
- Call doesn't ring on my side
- Call rings and starts, but no video is being transferred
Call doesn't ring on my side
Check that your availability is set to "available"
No video is being captured on the candidate's side (I can't see them)
- Verify that your candidate has a camera connected
- Check that your candidate's camera is enabled and no other program is "holding" it
- Make sure your candidate has approved access to the camera when the call started
No video being captured on my side (They don't see me)
- Verify that your camera is connected and enabled. Verify that no other program is "holding" it
- Make sure you've approved access to the camera when the call started
How can I reach you when I have a specific question?
You can reach out to us at any time through our Support Email - support_liverecruit@katondirect.com. Our support team will get back to you as soon as possible.
How fast do you respond to support inquiries?
We aim to provide feedback for all requests within 24 hours, but please allow for 1-2 business days for a response. Our support team is primarily available during standard business hours.
