Frequently Asked Questions (FAQ)

General Questions

Live Recruit is an online recruitment tool that facilitates real-time communication between candidates and recruiters with online video calls, in-app messaging, WhatsApp messaging, Facebook Messenger, voice recordings and more.

Live Recruit will help you easily connect with candidates who are interested in working for your organization. High accessibility can help you source more leads and retain happy employees.

Video chat, text chat, screen sharing, Facebook Messenger chat, WhatsApp chat, direct phone calls, site analytics, proactive engagement, Google Analytics integration and much more.

Just login to the Live Recruit dashboard. Once you're logged in, as long as you are "available", your attendees can initiate calls with you.

In the dashboard menu, toggle the availability lever based on your preference: available, busy, or offline.

Calls are secured and transferred over SSL (HTTPS) only. We do not record or save any calls.

Set Up & Login

After purchasing Live Recruit, you will receive an email providing you with a link to the Live Recruit login portal, a username, password and instructions on how to change your username and password.

Email support_liverecruit@katondirect.com with the subject line “Need Login Credentials”.

Your availability switch is on the dashboard menu. You can switch between three options of availability: available, busy, or offline.

Note: During an active call, the availability is automatically switched to busy. When the call is over, it will automatically return to its original value.

When you enter the chat center, new users will appear as they enter your event room.

  • Green indicates that a candidate is online.
  • Red indicates that you have a missed message.
  • Grey indicates that a candidate is online, but is not active in the event room.
  • Black indicates that a candidate is offline.

Simply check the Google sheet provided to you by your Account Manager and check the date and time of your event.

Troubleshooting

Check the following FAQs:

  1. Call doesn't ring on my side
  2. Call rings and starts, but no video is being transferred

Check that your availability is set to "available"

  1. Verify that your candidate has a camera connected
  2. Check that your candidate's camera is enabled and no other program is "holding" it
  3. Make sure your candidate has approved access to the camera when the call started
  1. Verify that your camera is connected and enabled. Verify that no other program is "holding" it
  2. Make sure you've approved access to the camera when the call started

You can reach out to us at any time through our Support Email - support_liverecruit@katondirect.com. Our support team will get back to you as soon as possible.

We aim to provide feedback for all requests within 24 hours, but please allow for 1-2 business days for a response. Our support team is primarily available during standard business hours.

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